Head Office
+44 (0)  207 439 1122
Lettings Office
+44 (0)  207 734 7830
Dawn Walker
Sophie Foster

A warm welcome from the Golden Square Group to the Tenant’s page where you will find useful information relating to your tenancy.

Lettings Team:

Dawn Walker & Sophie Foster
Golden Square Group
9 Golden Square

020 7734 7830

dawn.walker@goldensquaregroup.co.uk
sophie.foster@goldensquaregroup.co.uk

Maintenance Team

Robert and Ben

Reporting problems 9-5:

If you need to report a problem at your property, please email sophie.foster@goldensquaregroup.co.uk or dawn.walker@goldensquaregroup.co.uk and we will try to ensure that our maintenance team (Rob Kirton and Beni Kolici) deals with the issue as soon.

Out of Hours Emergency

Out of Hours Emergency Callouts are handled by a property maintenance company called Aspect.co.uk

Should you have an ‘out of hours’ emergency, you should call 0843 006 7511 and quote account: Westminster Land Group Ltd and account number: 295971 

Please note that Aspect will only attend to emergencies including the following:

  • No heating or hot water
  • No electricity
  • Major leak/flood
  • Break In

If for any reason, the callout is due to negligence or misuse on your part, then you will incur the full callout charges until the repair has been completed. 

Aspect will ask for your details, along with your phone number and email address, so that they can contact you when they are on site and update you via email. Apsect will then email us a full report of the call out & repair. This will enable us to ascertain who is liable for the charges, the landlord or the guest/tenant, and if necessary we will then bill you accordingly.

Should you lose your keys or lock yourself out of the property, then you will be charged for the callout.

Langham Hotel, Brighton

The Langham Short-Let Hotel is ideally situated in the hub of Brighton & Hove, just off Western Road the main high street.  The Langham is a great alternative to spending £100s in hotels, when you want to stay in Brighton longer than a weekend, with rooms starting from as little as £90 per week, all inclusive of bills and wifi.  It is an ideal place for those looking to start their employment, extend their holiday, or here to learn another language or short term study, as Brighton is a diverse community with lots of opportunities.  Foreign students & temporary workers are most welcome as the Langham is a friendly & welcoming base to start.

Brighton is a vibrant & lively town located on the South Coast with great attractions including a large Shopping Centre, Royal Pavilion, the new British Airways i360 viewing tower, Brighton Palace Pier Brighton Dome, Devils Dyke & super arts & music events throughout the year and only a 60 minute train ride from London and only 30 minutes from Gatwick Airport.  Brighton Station is right in the city centre and only a 10 minute walk to the pretty sea front, with all the lively restaurants and bars of the famous lanes close by.  Brighton is a compact town and easy to get round on foot, but with easy and quick bus links to other towns & villages including Rottingdean, Lewes, Worthing, Bexhill & Eastbourne.

Please contact Stuart on 07474225242 or email him at stulloyd@hotmail.co.uk to find out more information and to book a room.

Ending Your Tenancy

1. Terminating your Short-Let Licence Agreement

The minimum term of lease for our Short-Let Studios is 28 days. The rent for the minimum term is payable in advance and non-refundable, should you decide to vacate the premises during this period. Rent paid in advance, after the minimum term, can be refunded if you have to vacate the premises prior to the date you have paid up to in advance.

The maximum term of lease for our Short Let Studios is 90 days, inclusive of the 90th night. The maximum term of lease cannot be exceeded, however should you wish to return to the same studio you must allow at least one weeks’ break between tenancies.

To terminate your Licence Agreement prior to the maximum term, you are obliged to serve in writing (via email or letter) one weeks’ notice. Once you have confirmed your desired leaving date, we will begin marketing the studio and can rebook this for any date after your final day.

Check Out Process
  • Strip the linen from your bed and leave on the mattress

  • Check all plugs sockets and taps/ shower heads are turned off

  • Flush the toilet

  • Check all windows are shut and locked

  • Remove any unwanted belongings from the studio

  • Remove all rubbish from the studio

  • Lock the studio as you leave

  • Deposit the keys into the key safe at the property and email the Lettings Department to confirm your departure

Return of Deposit
  • All studios are checked against the Inventory completed at the start of the agreement, within 1-2 working days.

  • The Lettings Department will email the tenant to confirm receipt of keys and a breakdown of any deductions to the deposit held (cleaning, inventory, maintenance, rent, outstanding payments).

  • Once the tenant authorises any deductions, the Lettings Department will release the deposit using the same payment method used when receiving the money (i.e. if the tenant paid for the deposit on card, the Lettings Team return the money to the same card). If the tenant paid for the deposit via bank transfer, the Lettings Team return the money to the same bank account.

2. Terminating your Assured Shorthold Tenancy (AST) Agreement

You cannot end a fixed-term tenancy early, unless the landlord agrees or there's a break clause in your agreement.

Should you wish to give notice to terminate your agreement at the end of the fixed term, then you will need to inform the landlord one month in advance and in writing and sent by recorded delivery to the lettings office at 9 Golden Square London W1F 9HZ. 

Tenants Vacating Procedure

Once you have given your notice and prior to you vacating the property you will need to carry out the following;

  • The property must be thoroughly cleaned throughout by a professional cleaning company.  All carpets should also be professionally cleaned, as well as the windows. Particular attention must be paid to the kitchen and bathrooms, i.e. cooker, oven, cupboards, sinks, shower, toilet, worktops etc., fridge & freezer must be defrosted.

  • Any damage caused by you during the tenancy, must be made good and all repairs to walls etc carried out prior to check out.

  • All refuse, foodstuffs, belongings must be removed and disposed of and not left inside the property.

  • Please ensure that items of rubbish are disposed of in the appropriate bin areas, or on the correct collection days.

  • The garden area (if applicable) must be left in a good condition.

  • If any damage has occurred within the property, please report this to us prior to vacating.

  • All utility companies must be notified of your departure, and interim bills requested and settled accordingly.  Final meter readings should be taken and registered at the time of vacating and agreed with the inventory clerk.

  • Council tax should be paid up to the last day you vacate the property.

  • All rent due must be paid in full.

  • Supply the lettings office with your forwarding address.

  • You must arrange to cancel any direct debit or standing order payments direct with your bank, in order to ensure that no further rental payments are made after you have vacated.

  • You should make arrangements to have your mail redirected by the Post Office, as we regret that we are unable to pass on mail after you have vacated.

  • All keys to the property must be returned to the lettings office by 4pm on the day of departure, unless alternative arrangements have been agreed by both parties.

  • We will arrange an appointment for the inventory clerk to attend, to carry out an inspection of the property on date of departure.

  • Once the property has been checked & keys returned, we will then arrange for your deposit to be refunded back to the card, or bank account from which you originally paid your deposit. We cannot return your deposit to a different account. 

  • Your deposit is securely held with My Deposits (You can find more information at mydeposits.co.uk). In order to obtain a full refund of your deposit payment, the Tenant Vacating Procedure should be adhered to, so as to ensure that there is no necessity for any deduction. Your deposit will be refunded with 10 days of vacating the property.

 

Golden Square Lettings Limited is a member of the Property Redress Scheme. Membership Number: PRS001215 

Should you have a complaint against us and we have been unable to resolve your formal compliant,  then you can visit their website at info@theprs.co.uk and lodge your complaint.

Testimonials

Welcome to the Golden Square Group Privacy Notice


This information has been produced to help you understand everything you need to know about the way Golden Square Group collects, uses and shares personal data, what your legal rights are and how to exercise them.
We hope you’ll take some time to read this document; we’ve tried to keep it all as simple as possible and to avoid jargon, and we’ll make our best efforts to keep you informed if there are any changes to the way we process your personal data in the future.
Golden Square Group takes its responsibility of protecting your data very seriously and we do advise you get to know our practices – If there’s anything here you don’t understand or if you want to ask any questions, please feel free to contact us (detail are at the end).
Who is the Data Controller?
We are Golden Square Group, a Limited company registered in England and Wales
Registered address: 9 Golden Square, London, W1F 9HZ
Registered number: 07331301
In this document Golden Square Group may be referred to as “we”, “us”, or “our”.
What kinds of personal data does Golden Square Group process?
Golden Square Group collects personal data for specific purposes; with that in mind we have created a list of the types of personal data that we may collect, either directly from yourself or from other sources, in order to achieve those purposes.
The kinds of personal data we may collect are:
If you are a: We may process these types of personal data:
Commercial Tenants Name, address, telephone, email, passport details, bank details, job title
Residential Tenants Name, telephone, email, scan of passport, employee reference, proof of address
Professional or principal contact / Agent / Name, address, telephone, email
Sub-Contractor Name, address, telephone, email, bank details, tax information
What are the purposes Golden Square Group collects personal data for?
Golden Square Group uses personal data firstly to fulfil any contractual obligations that exist between us and yourself; where we request personal data be provided to enter into, or meet the terms of any such contract, you will be required to provide the relevant personal data or we will not be able to deliver the goods or services you want. In such cases the lawful basis of us processing the personal data is that it is necessary for the performance of a contract.
We are required by law to process personal data for purposes relating to our legal obligations, these include:
• To provide for the organisations’ financial commitments, or to relevant financial authorities
• To comply with regulatory requirements and any self-regulatory schemes
• To cooperate with relevant authorities for reporting criminal activity, or to detect and prevent fraud
• To investigate any insurance claims, claims of unfair dismissal, claims of any kind of harassment or of discrimination, or any other claim whereby the organisation may have to defend itself
We will also process personal data to achieve our various legitimate business interests; these are purposes that have been defined by us where we have balanced the necessity on our part to process the data for each purpose against your own expectations, interests and legal rights.
Our legitimate interests for processing personal data are:
• To provide goods and services where it has been requested
• To improve the quality of the services offered, and to better understand customers’ needs by requesting feedback, or reviews of the services provided, or sending survey forms
• To send notifications of any changes to the goods and/or services provided that may affect people
• To provide reference information to third party organisations where requested, or where necessary
Where does Golden Square Group obtain personal data from?
We will collect personal data directly from you in various ways. This could include when you complete an online form, or if you provide the data directly to a representative of Golden Square Group.
We collect some personal data from publicly accessible sources such as:
Companies House, PIMS


Other methods or sources that Golden Square Group may gather personal data from include:
References from previous landlords and/or banks

Who will Golden Square Group share your personal data with?
In order to achieve the above stated purposes for which we process your personal data, we may have to share your personal data with some specific third-party organisations.
We shall make all reasonable efforts to ensure that any third-party we share your personal data with is also compliant with data protection law.
The third parties we may share your personal data with include:
• Third party organisation acting as either data processers or data controllers where it is necessary to provide goods or services that have been requested, or to achieve our business purposes.
• Third party data processers or data controllers necessary to setup various resources.

The specific types of third-party Golden Square Group may share your personal data with include:
IT Services, Credit agencies. Local authorities

Golden Square Group is not responsible for the data protection compliance of any of these third parties.
If we sell or reorganise our business, or if otherwise required by law or by an authorised regulator, we may transfer your personal data as a part of the general business data to the relevant parties.
Where will Golden Square Group store your personal data?
Golden Square Group will not transfer your personal data to any country outside the European Union (EU) other than those that have been granted an adequacy decision under the General Data Protection Regulation.
We may however share your personal data with third-party organisations who then intend to transfer the data outside the EU. We shall take all reasonable measures to ensure those third parties are also compliant with data protection law.
How long will Golden Square Group keep your personal data for?
We will keep your personal data only for as long as required in order to achieve the purposes for which it was collected, in line with this privacy notice.
The following criteria apply that determine the period for which we will store your personal data:
• Until we are no longer required to do so in order to comply with any regulatory requirements or financial obligations that we are subject to.
• Until we are no longer required to do so by any law it is subject to.
• Until all purposes for which the data was originally gathered have become irrelevant or obsolete.
• Until it has been requested that we no longer process the data and that it is erased; in some cases, where there is a remaining relevant or legal reason why we are required to keep this data, we may opt to restrict the amount of processing being conducted to what is absolute necessary rather than erase it.
Where the lawful basis of our processing is based on protection of vital interests and insofar any relevant health and safety obligations apply, Golden Square Group may retain your personal data for up to 40 years.
Your Rights, Our Responsibility
There are several rights granted to you immediately upon providing us with your personal information; some of these are mentioned above. We’d like you to know that at Golden Square Group we take your rights as a Natural Person seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.
The Right of Access
This grants you the right to confirm whether or not your personal data is being processed, and to be provided with relevant details of what those processing operations are and what personal data of yours is being processed.
If you would like access to the personal data we have about you, we ask that you contact us by using our details below.
The Right to Rectification
This one is fairly straight forward; if you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.
The Right to Objection
The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or have used, your personal data you may do so freely.
The Right to Portability
This is a legal right afforded to you that states we must pass on all of the details you have provided to us in a machine-readable format, either to your or to another provider of your choosing.
The Right to Complain
We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. In order that we can achieve this we do request that any complaints be first brought to our attention so we can properly investigate matters; if however you would like to complain about Golden Square Group to a supervisory authority you may do so by contacting the Information Commissioners Office on 0303 123 1113, or by visiting their website - https://ico.org.uk/concerns
Golden Square Group contact details:
Golden Square Group
9 Golden Square, London W1F 9HZ
020 7439 1122
dpo@goldensquaregroup.co.uk

Who is the Golden Square Group Data Protection Officer?
Ametros Group Ltd
Lakeside Offices, Thorn Business Park
Rotherwas Industrial Estate
Hereford
Herefordshire
England
HR2 6JT
T: 0330 223 2246
@: dpo@ametrosgroup.com
W: www.ametrosgroup.com